Shipping policy

Effective Date: June 15, 2026
This policy outlines the standard shipping procedures, delivery timelines, and terms applicable to all orders placed on the PromsFrost online store. Placing an order on our website confirms your acceptance of the below shipping terms.
1. Order Processing Protocol
All customer orders are verified, packaged, and prepared for shipment within 1–3 business days after successful payment confirmation. Processing operations are closed on weekends, national public holidays, and major promotional events. Orders submitted during off-hours or peak sales periods will be prioritized for processing on the next working day, with slight delays possible due to high order volume.
2. Regional Delivery Timeline
We offer comprehensive shipping services for U.S. domestic orders and global international orders. Our standard delivery window is 11–21 business days from the shipment dispatch date. U.S. domestic shipments typically deliver faster, while international orders may experience minor hold-ups due to cross-border customs inspections, local logistics distribution, weather conditions, or regional transit adjustments. All delivery times are estimated and not guaranteed.
3. Shipping Cost Terms
PromsFrost provides complimentary free standard shipping for all orders worldwide, with no minimum order spending requirement. No additional shipping fees apply to both U.S. domestic and international orders. A remote area surcharge may only be applied to extremely isolated regions with limited logistics coverage, and any applicable fees will be clearly displayed at checkout prior to payment.
4. Package Tracking Service
Once your order is dispatched from our warehouse, a dedicated shipping confirmation email containing your unique tracking number and official tracking link will be sent to your registered email address. Tracking data usually updates within 24-48 hours after shipment. If your tracking status fails to update or shows abnormal information, please reach out to our support team for timely troubleshooting.
5. Customs and Import Fee Regulations
All international cross-border shipments may be subject to import duties, local taxes, or customs clearance fees imposed by the destination country’s authorities. These supplementary charges are not included in our product pricing or shipping services and are the exclusive responsibility of the buyer. We adhere strictly to international shipping standards and provide truthful and accurate package declaration for all orders.
6. Valid Delivery Coverage
We do not support deliveries to PO boxes, military addresses, sanctioned regions, and areas with unstable or limited logistics access. We reserve the right to suspend or cancel any order that cannot be delivered safely and successfully under normal logistics conditions.
7. Post-Delivery Problem Handling
Customers are required to inspect package and product condition immediately upon receipt. For damaged, defective, missing, or incorrect items, please submit a support ticket with clear photo or video evidence within 48 hours of delivery. For packages confirmed lost during transit, we offer two optional solutions: free replacement shipment or full order refund at no extra cost.
8. Order Modification & Cancellation Rules
Free shipping address modifications and order cancellations are permitted during the order processing stage before dispatch. Once the order has been shipped and entered transit status, no changes, cancellations, or delivery intercept requests can be accepted. Any fees or losses incurred from customer-initiated delivery refusal shall be borne entirely by the buyer.
9. Policy Revision Rights
We reserve the right to modify, update, or optimize this shipping policy at any time without prior notice. Revised terms take full legal effect immediately after publication on our official website. Continued use of our store and placement of orders constitutes automatic acceptance of the latest policy terms.
10. Customer Support
For all shipping-related inquiries, delay consultations, and logistics issue support, please contact our official service team: info@promsfrost.shop